Service Center Manager

1100 Applied Industrial Technologies, Inc.•Everett, WA

5d•$47,000 - $54,000

About The Position

The Service Center Manager oversees day-to-day operations of two service centers and leads customer service specialists. The role combines service center operations, customer support before, during, and after sales, and leadership and coaching. The position reports directly to the General Manager. The manager is responsible for operations, financial performance, customer and shipment metrics, product promotion and inside-sales activities, office and warehouse functions, personnel development, inventory and accounting, reporting, vendor relationships, and maintaining strong customer relations. The role also supports account managers in identifying, acquiring, and retaining customers and fosters a positive, dynamic, and fun work environment.

Requirements

At least 2 years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
High school diploma or GED.
Solid understanding of financial and accounting concepts.
Computer proficiency and ability to quickly learn the company's ordering system.
Strong, motivational leadership abilities.
Strong administrative, project management, and mentoring abilities.
High attention to detail, with solid analytical and problem-solving skills.
Excellent verbal and written communication, interpersonal, and negotiation skills.
Ability to establish rapport and build solid relationships with service staff and a wide variety of customers.

Nice To Haves

Industrial sales or distribution experience.
Service center experience.
ERP or SAP experience.

Responsibilities

Manage internal service center operations to meet or exceed P&L objectives.
Champion the development of leadership competencies that drive individual and team goals.
Meet customer and shipment metrics, including time to fill, expediting orders, and quoting.
Develop, implement, and monitor programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service, and measure results.
Hire, train, and develop service center personnel.
Assist account managers in identifying, acquiring, and retaining customers.
Manage inventory, receivables, expenses, and profit/loss accounting.
Review and complete monthly reports and oversee petty cash balancing.
Ensure customer relations are maintained at a high level.
Use key metrics to evaluate and recommend operational best practices.
Manage vendor relationships.
Create a positive, dynamic, and fun work environment.
Support customers and the service team pre-sale, at point of sale, and post-sale.