Service Center Manager

Valvoline Instant Oil Change - Henley Enterprises•Torrance, CA

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is seeking a Service Center Manager to manage daily service center operations and lead the team’s success. The role involves providing customer service, performing vehicle maintenance services, inspecting vehicles, maintaining inventory and a clean work area, and following safety procedures. The position includes paid on-the-job training and opportunities to develop and advance within the company. Most locations close by 7 p.m., and there are no late evenings. The job requires physical work in and around vehicles, including working on catwalks and in varying environmental conditions.

Requirements

At least 2 years of managerial or supervisory experience in the quick-lube or automotive business.
Positive attitude.
Willingness to learn and work as part of a customer-focused team.
Attention to detail and ability to follow instructions.
Excellent problem-solving skills.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and follow the VIOC SuperPro process for all services.
Must achieve SuperPro certification.
Reliable transportation.
Basic computer knowledge or aptitude.
Able to move or transport items weighing up to approximately 50 pounds.
Able to work for extended periods with arms above the head and to position oneself for vehicle services under the hood, around tires, or on a catwalk.
Able to frequently ascend and descend stairs, catwalks, or stepstools and work in tight or hard-to-reach areas.

Responsibilities

Manage day-to-day service center operations and drive the success of the team and service center.
Provide exceptional customer service and address customer concerns or questions.
Perform oil changes, filter replacements, and lubrication services.
Inspect vehicles for potential issues or areas requiring attention.
Perform basic maintenance such as tire rotations and fluid-level checks.
Keep track of inventory and ensure supplies are available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines.
Inspect and replace vehicle lights and wipers.
Check and add vehicle fluids as needed.
Inspect and replace engine air and cabin air filters.
Add the appropriate amount of oil based on vehicle specifications.
Remove, rotate, lift, and reinstall tires for tire rotation service.
Lubricate necessary chassis and driveline components.
Perform additional services on cooling systems and transmissions.
Perform second checks, visually verifying services and making proper callouts.
Move between service bays to work on multiple vehicles.
Communicate verbally to ensure services are completed accurately, safely, and in the proper order.