Assistant Service Center Manager

Nader's Pest Raiders•Jacksonville, FL

About The Position

The Assistant Service Center Manager oversees Service Center operations, including revenue, sales, profitability, human resources activities, training, and compliance. The role is responsible for maintaining uncompromised service for customers and Team Members while upholding the company’s Vision, Mission, and Core Values. The position also manages staffing, production, finances, records, fleet, equipment, and inventory, and may perform other duties as required. The work takes place indoors and outdoors in varying weather conditions. It can involve extreme heat or cold, exposure to vegetation, dust, dirt, insects, and animal remains, and working in cramped spaces such as attics and crawlspaces. The position requires frequent physical activity and driving an automatic vehicle.

Requirements

Demonstrated leadership abilities.
Effective verbal and written communication skills.
Conflict-resolution skills.
Ability to operate internal applications and software, including Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals.
Proven track record of achieving sales results.
Ability to multitask.
Strong organizational skills.
Basic math skills.
Ability to pass any licensing or certification exams required by state regulatory agencies.
Ability to work a minimum 40-hour work week.
Availability after hours, including weekends and holidays.
Current driver's license in the state where the employee works.
Ability to pass background and drug screening tests upon offer of employment.
Must meet company driving standards.
High school degree or equivalency.
Ability to perform frequent physical activities, including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching, and standing for long periods.
Ability to climb into attics, crawl in crawlspaces, perform daily physical labor, lift up to 50 pounds, and drive an automatic vehicle.
Ability to work indoors and outdoors in varying weather conditions, including extreme heat and cold, and to tolerate exposure to vegetation, dust, dirt, insects, and animal remains and work in cramped spaces.

Nice To Haves

Industry experience.
College education.

Responsibilities

Ensure compliance with product labeling, licensing, recurring training requirements, and company policies.
Foster and enforce a consistent safety culture aligned with company core values.
Promote uncompromised customer service within the team.
Resolve customer complaints and issues promptly and professionally.
Create and achieve monthly and quarterly revenue and sales budgets.
Oversee daily expenditures that affect profitability.
Manage daily and monthly production goals.
Build a positive sales culture that supports achievement of Service Center goals.
Follow company pricing and sales guidelines.
Manage accounts receivable.
Process accounts payable invoices and check them for accuracy.
Manage cash funds, company credit cards, and expense reports.
Assess and negotiate customer warranty claims.
Manage payroll and required human resources activities.
Maintain effective staffing levels by hiring for open roles and forecasting future staffing needs.
Lead performance feedback and reviews regularly.
Explain and train employees on compliance, inspection, treatment, materials, and sales procedures.
Conduct routine Team Member check-ins.
Maintain records for Team Members, the Service Center, and customers in accordance with company and government guidelines.
Manage and maintain the fleet, equipment, and material inventory.
Perform other duties as required.