Funeral Home and Cemetery General Manager

Service Corporation International•Mabank, TX

12d

About The Position

The Funeral Home and Cemetery General Manager fosters ownership of the location and pride in its staff, manages costs, and encourages profitable case volume growth. The role manages daily operations across multiple locations and lines of business in the funeral home industry, including short-term planning and achievement of annual sales, revenue, production, and Profit & Loss goals. The manager develops an effective staff and works to exceed client family expectations. The position oversees financial planning and performance, daily operations, regulatory and company-policy compliance, facilities, safety and quality standards, and staff development. It works with local and Market Leadership, Location Management, Corporate Departments, and Human Resources to coordinate business plans, improvements, staffing, and personnel processes.

Requirements

High school diploma or equivalent.
Applicable state Funeral Director Licensure.
At least nine years of industry experience in the applicable discipline, with progressively increased responsibilities.
At least four years of experience managing people and effectively managing budgets and expense control.
Financial and business acumen.
Professional interpersonal skills, cultural sensitivity, and tact in interacting with people from varied cultures and across language barriers.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Nice To Haves

At least twelve college credit hours in Finance and Accounting.
At least twelve college credit hours in Marketing or Business.
Technical schooling diploma in Funeral Services or Mortuary Science.
Bachelor’s degree in Mortuary Science where required by state law.
Knowledge of industry competitive pricing, demographic patterns, and market competition.

Responsibilities

Develop the annual business plan and work with local and Market Leadership on budgets and financial, production, and revenue goals.
Monitor and achieve annual financial goals, make sustainable business decisions, and understand how daily activities affect financial outcomes.
Approve expenditures and invoices, including overtime.
Manage day-to-day activities to ensure timely services and exceed client family expectations.
Remove operational barriers, encourage ideas, identify improvements, resolve moderately complex problems, and guide supervisors toward solutions and accountability.
Ensure operating practices comply with applicable federal and state regulations and Company policies.
Establish location goals and priorities; develop, communicate, and monitor goals, processes, and procedures.
Manage frontline supervisors’ responsibilities, expectations, and accountabilities, and communicate Company and Market strategies, values, and goals to staff.
Collaborate with Location Management, Market Leadership, and Corporate Departments on resources, products, processes, technology, and operational improvements.
Maintain buildings, facilities, and grounds in clean, manicured, and working order, budgeting for repairs, equipment, and furniture.
Ensure safety, quality control, and compliance standards are followed.
Develop a strong and reliable team, understand employees’ career aspirations, and provide development assignments.
Address issues constructively and provide appropriate feedback; develop supervisors’ proactive, collaborative management style to increase engagement and minimize turnover.
Monitor staff training and licensing requirements and ensure retraining or relicensing before expiration.
Screen internal and external candidates and hire or promote skilled staff.
Establish pay and recommend pay increases, special pays, and career advancements.
Discipline staff as necessary and create development plans to address behavior or skill gaps.
Collaborate with Human Resources on discipline, development, and termination processes, and recommend and discuss terminations with Market Leadership.