Funeral Home Manager

Service Corporation International•Little Rock, AR

1d•Onsite

About The Position

The Funeral Home Manager compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services according to family wishes, company expectations, and applicable laws. As the licensed Funeral Director, the role is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The manager receives or initiates calls with next of kin, gathers and confirms information, schedules arrangement appointments, and facilitates arrangement conferences. The role may perform removals or transfers and care for the deceased according to company standards. It discusses services and merchandise, coordinates with Funeral Services Counselors/Advisors, and reviews and authorizes contract revisions. The manager confirms service arrangements and serves as Master of Ceremonies at visitations, funerals, and graveside services. Duties include inspecting the deceased and service arrangements, addressing concerns, interacting with families and guests, and obtaining leads for pre-need services. Event responsibilities include coordinating resources, preparing and cleaning event spaces, producing memorial materials, and, as needed, performing attendant duties or representing the location at community or charity events. The role works under general guidance and is accountable for following company policies and procedures and local, state, and federal regulations. It requires flexibility in availability, including nights and weekends, and may involve limited local or multi-location travel. Work takes place indoors and outdoors in all seasons and weather.

Requirements

Graduation from an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license and acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, including removing obstacles and exploring alternatives to keep projects moving.
Positive attitude, self-motivation, and drive to advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes and Microsoft Office.
Ability to push and pull up to 150 pounds on flat or inclined flooring or ramps.
Flexibility of availability, including nights and weekends.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls with the deceased’s next of kin; gather or confirm information, discuss needs, schedule arrangement appointments, and send confirmations.
Perform removals or transfers when needed, care for the deceased respectfully, and update removal status in company software.
Greet next of kin and facilitate arrangement conferences, assessing needs and discussing services, merchandise, insurance, and available benefits.
Transition arrangement conferences to a Funeral Services Counselor/Advisor and perform those responsibilities when one is unavailable.
Review and authorize revisions to merchandise and service contracts.
Confirm authorization for services and preside as Master of Ceremonies at visitations, funerals, and graveside services.
Attend graveside services included in the purchase agreement and be present when the casket is placed in a grave, crypt, or burial vault; verify personal belongings are removed as arranged.
Inspect the deceased, casket dressing, attire, makeup, and service arrangements; communicate concerns and initiate corrective action as appropriate.
Interact with families and guests to fulfill death care requests and obtain leads for pre-need services.
Plan events, including arranging resources such as music, flowers, and catering; produce memorial products, obituaries, electronic presentations, and online memorials.
Prepare event rooms before services and clean, store, and maintain items afterward; identify property needing repair and deliver family memorabilia when needed.
Perform attendant duties such as parking attendant, driver, usher, pallbearer, or courier when needed.
Attend community or charity events to represent and promote the location or market when needed.
Follow applicable regulations, company policies, and procedures; communicate about assignments, priorities, and deadlines, seek guidance, and take on additional work as requested.