Funeral Home Manager

Service Corporation International•Yonkers, NY

4d•$110,000 - $130,000

About The Position

Manage the daily operations of a single funeral home location and line of business. The manager fosters ownership and pride among staff, controls costs, encourages profitable case volume growth, and is responsible for short-term planning and achieving annual sales revenue, production, and Profit & Loss goals. The role develops an effective staff and works to exceed client family expectations. The position oversees financial planning and budgets, daily operations and service schedules, regulatory compliance, facilities and grounds, and coordination with market leadership, finance, local management, and corporate departments. It also supports local promotional efforts and implements initiatives and process improvements. The manager may participate directly in funeral arrangements and services, including arrangements conferences, discussing available insurance and benefits, promoting funeral-related services and merchandise, and serving as master of ceremonies. The role also confirms authorization for services and verifies removal of personal belongings before burial. The position recruits, hires, develops, coaches, and retains staff; provides feedback and development opportunities; and recommends pay increases and career advancement. Salary: $110,000–$130,000.

Requirements

High school diploma or equivalent.
Funeral Director license as required by applicable state or provincial law and the relevant state board.
At least five years of industry experience with increasing responsibilities.
At least two years of experience guiding staff and communicating expectations.
Ability to work evenings, nights, and weekends.
Industry knowledge and financial acumen.
Proficiency in Microsoft Office Suite.
Professional interpersonal skills, cultural sensitivity, and tact when interacting with customers and resolving escalated issues.
Leadership skills and desire to manage people.
Ability to reason, plan, solve problems, think analytically and abstractly, comprehend complex ideas, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, including removing obstacles and exploring alternatives to keep projects moving.
Ability to create clear presentations and data visualizations to support decision-making and problem analysis.
Positive attitude, motivation to advance understanding of the industry and business, and high self-motivation.
Professional written and verbal communication skills, including public speaking, collaboration, and negotiation.
Proficient working knowledge of HMIS, InfoPort, and CarePoint.

Nice To Haves

Technical diploma in Funeral Services or Mortuary Science.
Bachelor’s degree in Mortuary Science or another degree as required by applicable state or provincial law and the relevant state board.
Prior experience managing people.
Budgeting and expense control experience.

Responsibilities

Work with Market Leadership to develop the annual business plan, budget, and financial, production, and revenue goals; prepare annual operational and personnel budgets.
Communicate company and market strategies, values, and goals to staff and translate goals into local action plans.
Collaborate with the Finance Field Manager to monitor financial trends and identify ways to achieve financial goals.
Approve expenditures and invoices and manage overtime expenses.
Manage day-to-day operations, communicate expectations, delegate workloads, and set priorities to achieve annual goals.
Review and revise schedules to ensure timely services that exceed customer expectations; resolve escalated customer issues.
Ensure operations comply with regulations, procedures, and policies.
Collaborate with local management on resource sharing, ideas, and business or operational improvements; work with Market Leadership and Corporate Departments on product, process, and technology needs.
Participate in community, civic, or other organizations as part of local promotional efforts.
Maintain facilities and grounds in clean, manicured, and working order, and budget for repairs, equipment, and furniture.
Plan and implement annual initiatives affecting resources or goals across locations; work with stakeholders to understand needs and constraints and negotiate solutions.
Identify and implement innovative efficiency improvements and support change initiatives.
May receive or initiate calls to a deceased person's next of kin and facilitate arrangements conferences with empathy, assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including veteran benefits, and promote funeral, cemetery, and crematory services and merchandise.
May serve as master of ceremonies for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with company standards.
Confirm authorization to proceed with service arrangements and verify that personal belongings are removed from the deceased before burial, as arranged.
Develop a strong, reliable team; provide oversight, guidance, coaching, feedback, and progress tracking.
Understand team members' career aspirations and provide assignments to develop skills or address gaps.
Use proactive, collaborative management to increase employee engagement and minimize turnover.
Screen candidates and hire or promote staff; recommend pay increases, special pays, and career advancement.
Build effective business relationships across the organization.