Funeral Home Manager

Service Corporation International•San Angelo, TX

About The Position

Manage the daily operations of a single funeral home location and line of business. Foster ownership and pride among staff, manage costs, encourage profitable case volume growth, and achieve short-term plans and annual sales revenue, production, and Profit & Loss goals. Develop an effective staff and exceed client family expectations. The role covers financial management, operational oversight, funeral arrangements and directing, and leadership and people development. It includes developing budgets and local plans with Market Leadership, monitoring financial trends, approving expenditures, managing overtime, and ensuring operations meet applicable regulations and company standards. The manager also maintains facilities and grounds, works with local and corporate stakeholders on operational improvements, and participates in local promotional and community activities. The manager may assist families with arrangements, discuss available insurance and benefits, promote funeral-related services and merchandise, and preside over visitation, funeral, or graveside services. The position also involves hiring and developing staff, providing coaching and feedback, and recommending pay increases and career advancements.

Requirements

High school diploma or equivalent.
Funeral Director license as required by state or province law and the applicable state board.
At least five years of industry experience with increasing responsibilities.
At least two years of experience guiding staff and communicating expectations.
Ability to work evenings, nights, and weekends.
Conversant in the funeral industry and financial acumen.
Proficient in the MS Office suite.
Professional interpersonal skills, cultural sensitivity, and tactfulness when interacting with customers and resolving escalated issues.
Leadership skills and desire to manage people.
Cognitive ability to reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, with motivation to move projects forward by removing obstacles and exploring alternatives.
Ability to create clear presentations and data visualizations to support decision-making and problem analysis.
Positive attitude, motivation to advance understanding of the industry and business, and high self-motivation.
Professional written and verbal communication skills, including public speaking, collaboration, and negotiation.
Proficient working knowledge of HMIS, InfoPort, and CarePoint.

Nice To Haves

Technical diploma in Funeral Services or Mortuary Science.
Bachelor’s degree in Mortuary Science or another degree as required by state or province law and the applicable state board.
Prior experience managing people.
Budgeting and expense control experience.

Responsibilities

Work with Market Leadership to develop the annual business plan, budget, and financial, production, and revenue goals; prepare annual operational and personnel budgets.
Communicate company and market strategies, values, and goals to staff and translate goals into actionable local plans.
Collaborate with the Finance Field Manager to monitor and understand financial trends and identify ways to achieve financial goals.
Approve expenditures and invoices, and manage overtime expenses.
Manage daily operations by communicating expectations, delegating work, and setting priorities to achieve annual goals.
Review and revise schedules to ensure services are timely and exceed customer expectations; resolve escalated customer issues.
Ensure operations comply with regulations, procedures, and policies.
Collaborate with local management to share resources and ideas and improve business and operations; work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
Participate in community, civic, or other organizations as part of local promotional efforts.
Ensure facilities and grounds are clean, manicured, and in working order; budget appropriately for repairs, equipment, and furniture.
Plan and implement annual initiatives that may affect resources or goals across locations; work with stakeholders to understand needs and constraints and negotiate solutions.
Identify and implement innovative efficiency improvements and support change initiatives while adapting to new work structures, processes, requirements, or cultures.
May receive or initiate calls to a deceased person's next of kin and facilitate arrangements conferences with concern and empathy, assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including veteran benefits, and promote funeral, cemetery, and crematory services and merchandise.
May preside as Master of Ceremonies for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with company standards.
Confirm authorization to proceed with service arrangements; be present when a casket is placed in a grave, crypt, or burial vault; and verify personal belongings are removed from the deceased before burial according to the arrangements.
Develop a strong, trusting, and reliable team through oversight, guidance, coaching, regular feedback, development planning, and progress tracking.
Understand team members' career aspirations and provide assignments to develop skills or address gaps; use proactive, collaborative management to increase engagement and minimize turnover.
Screen internal and external candidates and hire or promote skilled staff; recommend pay increases, special pays, and career advancements.
Build effective business relationships across the organization.