Funeral Home Manager

Service Corporation International•Lubbock, TX

1d•Onsite

About The Position

Manage the daily operations of a single funeral home location and line of business. The manager fosters ownership and pride among staff, manages costs, encourages profitable case-volume growth, and is responsible for short-term planning and achievement of annual sales revenue, production, and Profit & Loss goals. The position also develops an effective staff and works to exceed client-family expectations. The role includes financial planning and budget oversight; managing daily operations, schedules, customer issues, regulatory compliance, facilities, and operational improvements; and coordinating with Market Leadership, Finance, local management, and corporate departments. The manager may also assist families with funeral arrangements and may preside over visitation, funeral, or graveside services. The manager develops, coaches, and supports staff, helps build employee engagement, screens and hires or promotes candidates, recommends compensation and career advancements, and builds effective business relationships across the organization.

Requirements

High school diploma or equivalent.
Funeral Director license as required by state or province law and the applicable state board.
At least five years of industry experience with increasing responsibilities.
At least two years of experience guiding staff and communicating expectations.
Ability to work evenings, nights, and weekends.
Conversant in the funeral industry and financial acumen.
Proficiency in the MS Office suite.
Professional interpersonal skills, cultural sensitivity, and tact when interacting with customers and resolving escalated issues.
Leadership skills and desire to manage people.
Cognitive ability to reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, with motivation to move projects forward by removing obstacles and exploring alternatives.
Ability to create clear presentations and data visualizations to support decision-making and problem analysis.
Positive attitude, motivation to continually advance industry and business knowledge, and strong self-motivation.
Professional written and verbal communication skills, including public speaking, collaboration, and negotiation.
Proficient working knowledge of HMIS, InfoPort, and CarePoint.

Nice To Haves

Technical diploma in Funeral Services or Mortuary Science.
Prior experience managing people.
Budgeting and expense control experience.
Bachelor’s degree in Mortuary Science or another degree when required by state or province law and the applicable state board.

Responsibilities

Work with Market Leadership to develop the annual business plan, budget, and financial, production, and revenue goals; prepare annual operational and personnel budgets.
Communicate Company and Market strategies, values, and goals to staff and translate goals into local action plans.
Collaborate with the Finance Field Manager to monitor and understand financial trends and identify ways to achieve financial goals.
Approve expenditures and invoices and manage overtime expenses.
Manage day-to-day operations by communicating expectations, delegating work, setting priorities, and ensuring annual goals are achieved.
Review and revise schedules to ensure services are on time and meet customer expectations; resolve escalated customer issues.
Ensure operations comply with applicable regulations, procedures, and policies.
Collaborate with local management on resource sharing, ideas, and business or operational improvements; work with Market Leadership and Corporate Departments on product, process, and technology needs.
Participate in community, civic, or other organizations as part of local promotional efforts.
Maintain facilities and grounds in clean, manicured, and working order, budgeting appropriately for repairs, equipment, and furniture.
Plan and implement annual initiatives that may affect resources or goals across locations; coordinate with stakeholders and negotiate solutions to business needs and resource constraints.
Identify and implement innovative efficiency improvements and support change initiatives, adjusting to new work structures, processes, requirements, or cultures.
May receive or initiate calls to the deceased's next of kin and facilitate arrangements conferences with concern and empathy, assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including veteran benefits, and promote funeral, cemetery, and crematory services and merchandise.
May serve as Master of Ceremonies for visitation, funeral, or graveside services in a professional, organized, caring manner consistent with Company standards.
Confirm authorization to proceed with service arrangements; be present when the casket is placed in a grave, crypt, or burial vault; and verify personal belongings are removed from the deceased before burial as arranged.
Develop a strong, reliable team and provide oversight, guidance, coaching, regular feedback, and progress tracking.
Identify staff development needs and career aspirations, and provide assignments to develop skills or close gaps.
Use proactive, collaborative management to increase employee engagement and minimize turnover.
Screen internal and external candidates and hire or promote staff; recommend pay increases, special pays, and career advancements.
Build effective business relationships across the organization.