Funeral Home and Cemetery General Manager

SCI Shared Resources•El Paso, TX

About The Position

The Funeral Home and Cemetery General Manager provides guidance and direction to location leadership to manage business operations, finances, marketing, customer growth, and people resources effectively and profitably. The role supports short- and long-term planning and is accountable for annual sales revenue, production targets, and Profit & Loss goals. The General Manager fosters ownership and staff pride, manages costs, and encourages profitable case-volume growth across multiple locations and lines of business within the funeral home industry. The General Manager works with market leadership and corporate departments to guide business planning, budgets, financial and production goals, marketing, customer satisfaction, operational improvements, and change initiatives. The role ensures regulatory, company-policy, safety, quality-control, and compliance standards are met. It also develops location leadership and staff through hiring, coaching, performance feedback, training oversight, compensation recommendations, and coordination with Human Resources on employee matters. The position requires applicable state Funeral Director licensure and at least eleven years of industry experience, including at least six years managing people and budgets. Work may extend beyond standard hours as needed, and travel is up to 75%.

Requirements

High school diploma or equivalent required.
Applicable state Funeral Director licensure required.
At least 11 years of industry experience with progressively increased customer-facing responsibilities.
At least 6 years of experience managing people and effectively managing budgets and expense control.
Knowledge of industry competitive pricing, demographic patterns, and market competition.
Financial and business acumen.
Professional interpersonal skills, cultural sensitivity, and tact when interacting across cultures and language barriers.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to work beyond standard hours as needed.
Ability to travel up to 75%.

Nice To Haves

Technical schooling diploma in Funeral Services/Mortuary Science preferred.
Bachelor’s degree in Mortuary Science where required by state law.
Strongly preferred: pursuing an Associate’s degree in Finance, Marketing, Business, or a related discipline.

Responsibilities

Guide location leadership in managing business operations, finances, marketing, customer growth, and people resources across multiple locations and lines of business.
Support short- and long-term planning and achievement of annual sales revenue, production, and Profit & Loss goals.
Advise on and approve annual business plans, budgets, financial goals, production goals, and revenue goals.
Monitor and achieve annual financial goals within the assigned Area of Responsibility.
Explain how daily activities affect financial outcomes and support sustainable business decisions by location leadership.
Approve expenditures and invoices.
Provide marketing, advertising, community, and customer guidance; use corporate and market resources to increase brand and product awareness, sales, and market share.
Develop and implement plans to improve customer satisfaction and online community reviews.
Resolve complex problems, provide guidance, and promote accountability among location leaders.
Ensure operating practices comply with applicable federal and state regulations and company policies, and that safety, quality-control, and compliance standards are followed.
Collaborate with colleagues, market leadership, and corporate departments to address operational barriers and improve products, processes, and technology.
Develop and implement communications for key initiatives and change management; oversee implementation and communicate long-term strategy and annual goals to location leadership.
Build a strong, trusting, empowered, and reliable team; support team members’ career development through assignments and development opportunities.
Provide constructive feedback, address issues, and develop frontline supervisors’ proactive and collaborative management practices to increase engagement and reduce turnover.
Monitor staff training and licensing requirements and ensure retraining or relicensing before expiration.
Screen candidates and hire or promote staff; establish pay and recommend pay increases, special pays, and career advancements.
Discipline staff as necessary and write development plans to address behavior or skill gaps.
Collaborate with Human Resources on discipline, development, and termination processes, and recommend and discuss terminations with Market Leadership.