Service Center Manager

THE TAYLOR GROUP INC•Bossier City, LA

10d

About The Position

The Service Center Manager leads the service center and serves as the liaison between customers and the company within the assigned territory. The role directs the supply of parts and labor to service and repair Taylor products, including repairing, rebuilding, or replacing accessories and attachments. The manager oversees parts inventory, customer orders, service dispatch, and the work of service center employees. The position reports to the General Manager, Sudden Service, Inc., and supervises a parts supervisor, service supervisor, field service mechanics, administrative clerk, and shipping and receiving clerks, with other personnel potentially added. The manager is expected to know company policies and practices affecting customer service, the Taylor product line and its components, and the products’ field applications. The role requires strong customer relations, administrative, and managerial skills. The manager may accompany a Taylor salesperson on customer visits, consult with customers about problems, and perform field service work, particularly when estimating major repairs.

Requirements

Thorough knowledge of Taylor products.
Excellent mechanical skills.
Previous experience supervising employees.
Computer knowledge.
Excellent customer relations skills, including concern for customer problems and willingness to make an effort to solve them.

Nice To Haves

A degree is a plus.
Work experience with material handling equipment may be substituted for educational requirements.

Responsibilities

Staff, train, develop, and evaluate warehouse and service personnel, and recommend appropriate recognition and rewards.
Plan and organize schedules and activities for service personnel working in the field and shop, and follow up to ensure customer needs are met.
Provide and maintain facilities and equipment for receiving, storing, and issuing parts.
Establish appropriate parts inventory levels for the territory and maintain them through accurate records of requisitions, receipts, and parts issued.
Receive direct orders, sell parts over the counter, and ship or deliver parts.
Advise customers on service work and request service technicians as needed.
Prepare and submit periodic reports on parts, time, travel, malfunctions, and related matters for billing or payroll, inventory updates, and service history files.
Evaluate service center performance and initiate improvements toward the company’s overall profit objective.
Work with the company salesperson in the territory to build the company’s image and increase sales.
Administer the assigned area with intensity, consistency, good judgment, and common sense, and teach subordinates sound management practices.