Service Center Manager

Sapp Bros., Inc. • Toquerville, UT

3h • Onsite

About The Position

Sapp Bros. is opening a new location in St. George, Utah, and is hiring a Service Manager to lead its service department. The manager will oversee daily shop operations, lead and develop the team, and help ensure work is performed safely, efficiently, correctly, and to customers’ satisfaction. The role includes monitoring service sales and department performance, addressing customer concerns, maintaining an organized and safe shop, and assisting with technician duties or operating the service truck when needed. The manager will also help establish the service department at the new location.

Requirements

• At least 3 years of service management experience in diesel repair, heavy-duty trucks, or a related field.
• Previous experience leading and developing a team.
• Strong communication, organizational, and problem-solving skills.
• Commitment to safety, quality workmanship, and customer service.
• Ability to manage competing priorities in a busy service environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Oversee daily service department operations and keep work moving efficiently.
• Lead, train, and develop technicians while building a strong, dependable team.
• Monitor service sales and department performance to help meet business goals.
• Ensure repairs are completed safely, correctly, and in a timely manner.
• Work with customers to address concerns and maintain positive relationships.
• Maintain a clean, organized shop and ensure safety procedures are followed.
• Assist with technician duties or operate the service truck when needed.
• Help build and establish the service department as part of the new location.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Career opportunities and room to grow and advance within the company.
• Fuel discounts.
• Gym membership reimbursement.
• Tuition assistance.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed