Service Center Manager

QAS MANAGEMENT COMPANY INC•Florence, SC

1d•$50,000 - $60,000•Onsite

About The Position

Quality Automotive Services, a Valvoline Instant Oil Change (VIOC) franchisee, is hiring a Service Center Manager to oversee the efficient management and operation of a service center in Florence, South Carolina. The manager is responsible for daily operations, profitability, team success, and maintaining service and compliance standards. The role includes managing operational and financial matters, mentoring employees, maintaining a customer-friendly workspace, developing local marketing programs, conducting training, scheduling staff, ordering inventory, and addressing daily operational challenges. The manager also ensures employees follow VIOC policies and procedures and that the service center complies with applicable state and federal requirements, including Human Resources, legal, environmental, and safety standards. Service offerings include oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and vehicle inspections where required. Work takes place in a shop environment. Employees stand for extended periods, climb stairs, and may lift up to 50 pounds; the role also involves crouching, bending, twisting, and working with hands above the head. The setting is not climate-controlled and may involve occasional exposure to fumes and loud noises. Open scheduling flexibility is required, and varying shifts—including evenings, weekends, and holidays—may be needed.

Requirements

Proven leadership and management experience.
Strong understanding of operational and financial aspects of management.
Knowledge of federal, state, and local regulations related to Human Resources, legal, and environmental compliance.
Experience mentoring and leading teams and fostering a collaborative work environment.
Ability to maintain a clean, customer-friendly service center.
Strong oral and written communication skills and ability to interact effectively with employees and customers.
Ability to develop and implement local marketing programs.
Skill in managing staff schedules, inventory, and day-to-day operational challenges.
Ability to adhere to and enforce company policies, procedures, and safety standards.
Experience conducting employee training and using training systems such as Super Pro.
High school diploma or equivalent required; the posting also describes a high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to stand for extended periods, climb stairs, lift up to 50 pounds, bend, crouch, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment with occasional exposure to fumes and loud noises.
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

Additional automotive certifications or managerial training.

Responsibilities

Run the service center successfully according to costs and profits.
Understand and comply with state and federal laws and corporate Human Resources, legal, and environmental requirements.
Mentor employees and foster a collaborative work environment.
Maintain a clean workspace that is welcoming and comfortable for customers.
Develop local marketing programs to increase service center awareness.
Conduct training for service center employees and technicians using the Super Pro Training System.
Schedule staff, order service center inventory, and manage day-to-day operational challenges.
Ensure employees adhere to VIOC policies and procedures and follow the Standard Operating Procedures.
Support service offerings including oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and required safety or emissions vehicle inspections.
Perform other tasks assigned by the Company.