Service Center Manager

Stark Exterminators•Boca Raton, FL

About The Position

Stark Exterminators is seeking a full-time Service Center Manager to oversee Service Center operations, including revenue, sales, profit, human resource activities, training, and compliance. The manager ensures uncompromised service to customers and team members while upholding the company’s Vision, Mission, and Core Values. The role supports technicians’ daily work, provides coaching and field assistance, and helps the Branch Manager achieve monthly performance goals. Stark Exterminators is part of the Arrow Exterminators family of brands, a family-owned and operated business founded in 1964 that serves 12 states. The company emphasizes family values, a welcoming workplace, and a commitment to protecting quality of life. Stark Exterminators is an Equal Opportunity Employer, a Drug-Free Workplace, and a PestVets Company committed to hiring and supporting veterans and active-duty U.S. military members. Pre-employment drug screens and background checks are conducted.

Requirements

Possess a current driver’s license and meet company driving standards.
Demonstrate leadership abilities.
Have effective verbal and written communication skills.
Have conflict-resolution skills.
Effectively operate internal applications and software, including Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals.
Have a proven track record in achieving sales results.
Be able to multitask and have strong organizational skills.
Have basic math skills.
Be able to pass any state regulatory agency-required licensing or certification exams.
Be able to work a minimum 40-hour work week and be accessible after hours, including weekends and holidays.
Have a high school degree or equivalency.

Nice To Haves

Industry experience is preferred.
College education is preferred.

Responsibilities

Oversee Service Center operations, including revenue, sales, profit, human resource activities, training, and compliance.
Ensure quality service to customers and team members in accordance with the company’s Vision, Mission, and Core Values.
Organize technicians’ appointment schedules and service tickets.
Check technicians’ readiness, including vehicles, uniforms, product, equipment, and paperwork.
Use communication and conflict-resolution skills to support positive interactions for the team and customers.
Coach, train, and support technicians.
Spend time in the field assisting the team and providing coverage.
Assist the Branch Manager in achieving monthly performance goals.