Service Center Manager

Stark Exterminators • Boca Raton, FL

4d

About The Position

Stark Exterminators is hiring a full-time Service Center Manager to oversee Service Center operations, including revenue, sales, profit, human resource activities, training, and compliance. The role is committed to providing uncompromised service to customers and team members while supporting the company’s vision, mission, and core values.

The manager organizes technicians’ appointments and service tickets, verifies daily that technicians have their vehicles, uniforms, products, equipment, and paperwork in order, and uses communication and conflict-resolution skills to support positive interactions with team members and customers. The manager coaches, trains, and supports technicians, spends considerable time in the field assisting the team and providing coverage, and helps the Branch Manager achieve monthly performance goals. The position requires a minimum 40-hour work week and availability after hours, including weekends and holidays.

Requirements

• Possess a current driver’s license and meet company driving standards.
• Demonstrate leadership abilities.
• Have effective verbal and written communication skills.
• Have conflict-resolution skills.
• Effectively operate internal applications and software, including Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals.
• Have a proven track record in achieving sales results.
• Demonstrate the ability to multitask and strong organizational skills.
• Have basic math skills.
• Be able to pass any state regulatory agency-required licensing or certification exams.
• Be able to work a minimum 40-hour work week and be accessible after hours, including weekends and holidays.
• Have a high school degree or equivalent.

Nice To Haves

• Industry experience.
• College education.

Responsibilities

• Oversee Service Center operations, including revenue, sales, profit, human resource activities, training, and compliance.
• Organize technicians’ appointment scheduling and service tickets.
• Verify that technicians have their vehicles, uniforms, products, equipment, and paperwork in order.
• Communicate effectively and resolve conflicts to support positive customer and team-member interactions.
• Coach, train, and support technicians.
• Assist the team in the field and provide coverage.
• Assist the Branch Manager in achieving monthly performance goals.

Benefits

• Company vehicle.
• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health and wellness suite.
• Company-paid life insurance and additional optional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED