Service Center Manager
About The Position
OBE is seeking an experienced, results-driven Service Center Manager to lead its Charlotte, North Carolina location. The role provides operational and commercial leadership for the service center, with responsibility for safety, sales growth, customer satisfaction, operational excellence, profitability, and employee development. The manager leads the facility and drives business performance while fostering accountability, continuous improvement, and teamwork. The position calls for a hands-on leader who can work in a fast-paced environment, apply strong business judgment, develop employees, and deliver excellent customer experiences.
Requirements
- At least 5 years of experience in manufacturing, distribution, service centers, or a related industry.
- Demonstrated leadership experience managing teams and driving operational results.
- Strong financial and business acumen, including budgeting, forecasting, P&L management, and expense control.
- Experience improving operational performance through process improvement initiatives.
- Proficiency with Microsoft 365 applications, including Excel, PowerPoint, and Word.
- Excellent communication, problem-solving, and relationship-building skills.
Nice To Haves
- Bachelor’s degree in Business, Management, Operations, Engineering, or a related field.
- Experience in architectural glass, building products, construction materials, or manufacturing.
- Lean Manufacturing or Continuous Improvement experience.
Responsibilities
- Champion a safety-first culture and ensure compliance with company, regulatory, and site-specific safety programs.
- Partner with local safety resources to improve safety engagement, accountability, and performance.
- Lead daily operations to achieve quality, service, productivity, and delivery goals.
- Implement and sustain Lean Manufacturing initiatives, including 5S, visual management, Kanban, and continuous improvement programs.
- Optimize labor, inventory, material utilization, and operating expenses.
- Manage the facility’s financial performance, including sales growth, profitability, inventory, and expense control.
- Develop and execute strategies to achieve or exceed annual sales, margin, and operational targets.
- Analyze business metrics and identify opportunities for growth and improvement.
- Partner with the sales team to expand market share and strengthen customer relationships.
- Meet with customers to understand their business needs, market trends, product requirements, and service expectations.
- Resolve customer concerns promptly and deliver an exceptional customer experience.
- Recruit, coach, develop, and retain a high-performing team.
- Set clear expectations and foster accountability and employee engagement.
- Lead employee development, performance management, and succession planning.
Benefits
- Industry-competitive benefits at the lowest cost to the employee.
- PTO and holidays, including floating holidays.
- Potential for annual raises and bonuses through a pay-for-performance culture.
- Training to develop the knowledge and skills needed to succeed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
