Service Center Manager

CrossCountry Freight Solutions•Saint Louis, MO

1d•Onsite

About The Position

CrossCountry Freight Solutions is hiring a Service Center Manager to lead its St. Louis, Missouri service center in the fast-paced less-than-truckload (LTL) industry. The manager directs a team responsible for customer satisfaction and on-time delivery, and works to streamline processes and improve efficiency. The role oversees operations, staff, safety, service quality, productivity, sales support, facility and vehicle maintenance, and budget performance. The manager reports to the Director of Regional Operations and has direct reports. The position requires availability by phone 24 hours a day, 7 days a week. Salary is $75,000–$85,000, depending on skills and knowledge.

Requirements

At least five years of experience in LTL operations or a comparable leadership role.
Strong leadership and team-building skills.
Effective organizational and multitasking skills.
Well-developed interpersonal skills and the ability to work with diverse personalities.
Excellent written and verbal communication, analytical, organizational, interpersonal, and decision-making skills.
Extensive knowledge of industry principles, procedures, and best practices.

Responsibilities

Plan, implement, and oversee staff work to ensure efficiency and compliance with organizational requirements and company procedures.
Monitor and direct dispatching activities, including tracking, routing, and dispatching transportation vehicles.
Promote workplace safety and continuing education among staff.
Implement changes to transportation services, policies, or scheduling as needed.
Ensure staff comply with safety rules, administrative procedures, company policies, and government regulations.
Collaborate with staff and fellow managers to create, modify, and implement goals, procedures, policies, and objectives.
Build and maintain a proactive, safety-focused, productive, efficient workforce with low attrition.
Coach team members and develop talent and depth to support growth and effective operations.
Deliver high levels of service, including on-time pickup and delivery and a claims-free environment.
Achieve high productivity and optimal labor spending.
Use daily reports to manage goals, accuracy, and efficiency in route planning and linehaul operations, as well as on-time service and customer satisfaction.
Collaborate with the Sales team to identify growth opportunities and integrate them into the network with relevant stakeholders.
Manage customer concerns to an outcome acceptable to both the customer and the company, and inform other company personnel of resolutions.
Identify shipments that compromise profitability.
Coordinate with Fleet and external services to maintain and repair company vehicles.
Maintain and submit required vehicle records.
Review equipment allocation by route and linehaul and plan as needed.
Provide emergency assistance during equipment breakdowns, DOT inspections, facility or grounds hazards, and safety-related events, following company procedures and applicable laws.
Control expenses, operate within budget, and report major variances.
Approve and process external invoices according to company procedures.
Create a safe, positive, and productive work atmosphere through professional, team-oriented communication and behavior.
Interact with customers in a courteous, helpful, and professional manner.
Ensure adherence to company safety policies and procedures and applicable federal, state, and local laws and regulations.
Provide management with regular status reports on areas of responsibility.