Installer Service Manager

O'Reilly Auto Parts • Bossier City, LA

10d

About The Position

The Installer Service Manager is an experienced, technically knowledgeable parts specialist who oversees and participates in installer counter sales and service. The role focuses on maximizing installer sales and delivering excellent service to commercial accounts while coordinating installer-counter team members, delivery operations, inventory and returns, and account collections. The manager works with the store manager, sales specialists, territory sales managers, and other team members to maintain efficient operations and support team performance and training.

Requirements

• Leading technical parts specialist with a good background in mechanics.
• Above-average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Maximize installer sales, focusing on market entitlement.
• Direct activities of team members assigned to the installer service counter to ensure a high level of customer service.
• Work with the store manager to ensure appropriate staffing of installer service specialists (ISSs), delivery specialists, and support personnel.
• Assist with hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure delivery specialists are routed efficiently to maximize customer service and minimize expenses.
• Handle commercial customer complaints in a friendly, efficient, and satisfactory manner.
• Ensure delivery vehicles are serviced and maintained according to company standards; complete quarterly vehicle inspections on time and accurately, and ensure daily mileage is entered into the asset management system.
• Work with ISS and store management to report and promptly correct inventory discrepancies.
• Oversee the installer counter and work with sales specialists and, when applicable, the territory sales manager to provide excellent service to commercial accounts.
• Ensure orders, including warranty parts and cores, are billed before leaving the store and staged properly.
• Ensure customers’ new, core, and warranty returns are picked up and credited promptly.
• Audit installer returns for warranty abuse and ensure returns are tagged and labeled correctly.
• Work with the store manager and credit department to assist with collection of past-due accounts.
• Provide the store manager with input regarding ISS and delivery specialist performance evaluations.
• Use relevant company training programs and ensure supervised team members complete required training courses.
• Complete routine motor vehicle record (MVR) and driver’s license audits on delivery specialists.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional flexible spending account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed