Installer Service Manager

O'Reilly Auto Parts • Saugus, MA

7d • $15 - $20

About The Position

The Installer Service Manager is an experienced, technically skilled parts specialist who oversees and participates in installer counter sales and service. The role focuses on maximizing installer sales and providing excellent service to commercial accounts while coordinating counter team members and delivery operations. The manager works with store management on staffing, hiring, performance feedback, training, inventory accuracy, customer issues, returns, account collections, and vehicle maintenance. Bilingual candidates are encouraged to apply.

Requirements

• Be a leading technical parts specialist with a good background in mechanics.
• Have above-average communication skills.

Nice To Haves

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual ability; bilingual candidates are encouraged to apply.

Responsibilities

• Maximize installer sales, focusing on market entitlement.
• Direct team members assigned to the installer service counter to ensure a high level of customer service.
• Work with the store manager to ensure proper staffing of installer service specialists, delivery specialists, and support personnel.
• Assist with hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure delivery specialists are routed efficiently to maximize customer service and minimize expenses.
• Ensure commercial customer complaints are handled in a friendly, efficient, and satisfactory manner.
• Ensure delivery vehicles are serviced and maintained according to company standards; complete quarterly inspections on time and accurately, and ensure daily mileages are entered into the asset management system.
• Work with installer service specialists and store management to report and promptly correct inventory discrepancies.
• Oversee the installer counter and work with the sales specialist and territory sales manager, if applicable, to provide excellent customer service to commercial accounts.
• Ensure orders, including warranty parts and cores, are billed before leaving the store and properly staged.
• Ensure customers’ new, core, and warranty returns are picked up and credited in a timely manner.
• Audit installer returns for warranty abuse and ensure returns are correctly tagged and labeled.
• Work with the store manager and credit department to assist with collecting past-due accounts.
• Provide the store manager with input regarding installer service specialist and delivery specialist performance evaluations.
• Use relevant company training programs and ensure supervised team members complete required courses.
• Complete routine motor vehicle record and driver’s license audits for delivery specialists.

Benefits

• Competitive wages.
• Paid time off.
• Stock Purchase Plan.
• 401(k) with employer contributions starting day one.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed