Installer Service Manager
About The Position
The Installer Service Manager is an experienced, technically knowledgeable parts specialist who oversees and participates in installer counter sales and service. The role focuses on maximizing installer sales and providing excellent service to commercial accounts. The manager directs installer service counter team members, works with store management on staffing and hiring, and helps ensure efficient delivery operations, accurate inventory, proper order and returns handling, and collection of past-due accounts. The position also supports team training and evaluates the performance of installer service specialists and delivery specialists. Bilingual candidates are encouraged to apply.
Requirements
- Experience as a leading technical parts specialist.
- Good background in mechanics.
- Above-average communication skills.
Nice To Haves
- Hands-on knowledge of automotive repairs.
- ASE Certification.
- Fluency in multiple languages; Spanish is highly desired.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Maximize installer sales, focusing on market entitlement.
- Direct installer service counter team activities to ensure a high level of customer service.
- Work with the store manager to ensure proper staffing of installer service specialists (ISSs), delivery specialists, and support personnel.
- Assist with hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
- Ensure delivery specialists are routed efficiently to maximize customer service while minimizing expenses.
- Resolve commercial customer complaints in a friendly, efficient, and satisfactory manner.
- Ensure delivery vehicles are serviced and maintained according to company standards; complete quarterly vehicle inspections on time and accurately, and enter daily mileage into the asset management system.
- Work with ISS and store management to ensure inventory discrepancies are reported and corrected promptly.
- Oversee installer counter service for commercial accounts, working with the sales specialist and territory sales manager when applicable.
- Ensure orders, including warranty parts and cores, are billed before leaving the store and staged properly.
- Ensure customers’ new, core, and warranty returns are picked up and credited in a timely manner.
- Audit installer returns for warranty abuse and ensure returns are tagged and labeled correctly.
- Work with the store manager and credit department to assist with collection of past-due accounts.
- Provide input to the store manager on ISS and delivery specialist performance evaluations.
- Use relevant company training programs and ensure supervised team members complete required training courses.
- Complete routine motor vehicle record (MVR) and driver’s license audits for delivery specialists.
Benefits
- Competitive wages and paid time off.
- Stock Purchase Plan.
- 401k with employer contributions starting day one.
- Medical, dental, and vision insurance.
- Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
