Service Manager

Hy-Vee, Inc.•Omaha, NE

12d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and assists wherever the store needs support. The manager helps build a friendly, collaborative, accountable, customer-focused culture while developing employees and delivering results.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview for basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits positive.
Lead by example and maintain positive employee relations, teamwork, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level.
Ensure consistent customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential information, including pricing, sales and profit-and-loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.