Patient Service Manager
HHS, LLC•Lima, OH
About The Position
The Patient Service Manager leads a patient ambassador team and supports a hospitality-centered, guest-first environment. The role is responsible for food quality, service, safety, and sanitation for patients, with a focus on patient satisfaction and nourishment. The manager collaborates with department, facility, and company leadership to achieve goals and promote quality service.
Requirements
- Experience managing a team and in customer service.
- Computer experience with word processing, spreadsheets, and various software.
- Must be willing to relocate for promotion opportunities.
- Must have or be willing to obtain a valid Serve Safe certification or equivalent.
- Ability to interact with individuals of all backgrounds.
- Effective written, spoken, and non-verbal communication.
- Service-oriented mentality with a focus on exceeding expectations.
- Maintain a positive and professional demeanor.
- Self-motivated, with the ability to prioritize projects and needs effectively.
- Willingness to support others where needed to achieve outcomes.
- Demonstrate integrity, respect, and discretion in business dealings.
- Attention to detail and ability to manage tasks in a fast-paced environment.
Nice To Haves
- Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian certification or credential preferred.
- Working knowledge of Press Ganey/NRC Picker.
Responsibilities
- Provide leadership that fosters team morale, passion, quality, and respect.
- Lead team member recruiting, training, and development.
- Perform daily inspections, patient rounding, assessments, coaching, and counseling of team members.
- Educate patients, families, nursing, food service, and other facility staff about nutritional needs.
- Coordinate and evaluate food service standards to support patient satisfaction and nourishment.
- Address service issues and provide excellent customer service to resolve them.
- Implement, manage, and maintain the patient ambassador program.
- Collaborate with department, facility, and company leadership to achieve goals.
- Stay informed about patient satisfaction updates and current trends.
- Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
- Participate in patient experience workshops and organizational projects.
Benefits
- Paid time off (vacation and sick).
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Employee Assistance Program (EAP).
- Career development and ongoing training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
