Patient Service Manager

HHS, LLC • Montgomery, AL

6d

About The Position

The Patient Service Manager is an integral part of the healing process, ensuring food quality, service, safety, and sanitation for patients. This role leads a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service. The manager works with patients, families, nursing, food service, facility staff, and company leadership to support patient satisfaction and nourishment, while contributing to departmental quality and performance improvement efforts.

Requirements

• Experience managing a team and working in customer service.
• Computer experience with word processing, spreadsheets, and various software.
• Must be willing to relocate for promotion opportunities.
• Must have or be willing to obtain a valid Serve Safe certification or equivalent.
• Interpersonal skills to interact with individuals of all backgrounds.
• Effective written, spoken, and non-verbal communication skills.
• Service-oriented mentality focused on exceeding expectations.
• Ability to maintain a positive and professional demeanor.
• Self-motivation and ability to prioritize projects and needs effectively.
• Willingness to support the team where needed to achieve outcomes.
• Demonstrate integrity, respect, and discretion in business dealings.
• Attention to detail and ability to manage tasks in a fast-paced environment.

Nice To Haves

• Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred.
• Working knowledge of Press Ganey/NRC Picker.

Responsibilities

• Provide leadership that fosters team morale, passion, quality, respect, and collaboration.
• Lead and manage team member recruiting, training, and development.
• Conduct daily inspections, patient rounding, assessments, coaching, and counseling of team members.
• Educate patients, families, nursing, food service, and other facility staff about nutritional needs.
• Coordinate and evaluate food service standards to support patient satisfaction and nourishment.
• Address service issues and provide excellent customer service to resolve them.
• Implement, manage, and maintain the patient ambassador program to deliver high-quality service.
• Collaborate with department, facility, and company leadership to achieve goals.
• Stay informed about patient satisfaction updates and current trends.
• Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
• Participate in patient experience workshops and projects led by the organization.

Benefits

• Paid time off (vacation and sick).
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Employee Assistance Program (EAP).
• Career development and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed