Patient Service Manager
About The Position
The Patient Service Manager leads a patient ambassador team and helps create a hospitality-centered, guest-first environment. The role supports the healing process by ensuring food quality, service, safety, and sanitation for patients. The manager coordinates food service standards, supports patient satisfaction and nourishment, and works with department, facility, and company leadership to achieve goals. The role also provides education on nutritional needs to patients, families, nursing, food service, and other facility staff, and participates in patient experience initiatives and quality improvement activities.
Requirements
- Experience managing a team and in customer service.
- Computer experience with word processing, spreadsheets, and various software.
- Must be willing to relocate for promotion opportunities.
- Must have or be willing to obtain a valid Serve Safe certification or equivalent.
- Interpersonal skills to interact with individuals of all backgrounds.
- Effective written, spoken, and non-verbal communication.
- Service-oriented mentality focused on exceeding expectations.
- Ability to maintain a positive and professional demeanor.
- Self-motivation and ability to prioritize projects and needs effectively.
- Willingness to support others to achieve outcomes.
- Integrity, respect, and discretion in business dealings.
- Attention to detail and ability to manage tasks in a fast-paced environment.
Nice To Haves
- Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred.
- Working knowledge of Press Ganey/NRC Picker.
Responsibilities
- Provide leadership that fosters team morale, passion, quality, and respect.
- Lead and manage team member recruiting, training, and development.
- Conduct daily inspections, patient rounding, assessments, coaching, and counseling of team members.
- Educate patients, families, nursing, food service, and other facility staff on nutritional needs.
- Coordinate and evaluate food service standards to support patient satisfaction and nourishment.
- Resolve service issues and provide excellent customer service.
- Implement, manage, and maintain the patient ambassador program.
- Collaborate with department, facility, and company leadership to achieve goals.
- Stay informed about patient satisfaction updates and current trends.
- Participate in departmental meetings and Quality Assurance/Performance Improvement programs.
- Participate in patient experience workshops and projects led by the organization.
Benefits
- Paid time off (vacation and sick)
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer match
- Employee Assistance Program (EAP)
- Career development and ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
