Patient Service Manager
About The Position
HHS is seeking a friendly, compassionate leader to join the culinary team at St Rita's Medical Center. The Patient Service Manager helps support the healing process by ensuring food quality, service, safety, and sanitation for patients. The role leads a goal-oriented patient ambassador team in creating a hospitality-centered, guest-first environment that is effective, productive, and committed to consistent, quality service. The position also works with department, facility, and company leadership to achieve goals and support patient satisfaction and experience initiatives.
Requirements
- Experience managing a team and working in customer service.
- Computer experience with word processing, spreadsheets, and various software.
- Must be willing to relocate for promotion opportunities.
- Must have or be willing to obtain a valid Serve Safe certification or equivalent.
- Interpersonal skills and the ability to interact with individuals of all backgrounds.
- Effective written, spoken, and non-verbal communication.
- A service-oriented mentality focused on exceeding expectations.
- Ability to maintain a positive and professional demeanor.
- Self-motivation and the ability to prioritize projects and needs effectively.
- Willingness to support others as needed to achieve outcomes.
- Integrity, respect, and discretion in business dealings.
- Attention to detail and the ability to manage tasks effectively in a fast-paced environment.
Nice To Haves
- Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian credential.
- Working knowledge of Press Ganey/NRC Picker.
Responsibilities
- Provide leadership that supports a team environment fostering morale, passion, quality, and respect.
- Lead and manage team member recruiting, training, and development.
- Perform daily inspections, patient rounding, assessments, coaching, and counseling of team members.
- Educate patients, families, nursing staff, food service staff, and other facility staff about nutritional needs.
- Coordinate and evaluate food service standards to support patient satisfaction and nourishment.
- Take action and provide excellent customer service to correct issues that occur.
- Implement, manage, and maintain the patient ambassador program to deliver high-quality service.
- Collaborate with department, facility, and company leadership to achieve goals.
- Stay informed about patient satisfaction updates and current trends.
- Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
- Participate in patient experience workshops and projects led by the organization.
Benefits
- Paid time off (vacation and sick).
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Employee Assistance Program (EAP).
- Career development and ongoing training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
