Service Coordinator Jobs

About The Position

Requirements

• Successfully complete the Service Coordinator training curriculum, including curricula for Cashier, Service Desk, and Courtesy Team.
• Ability to operate a cash register system and all financial services equipment.
• Good communication skills; friendly, customer-oriented, organized, and detail-oriented approach; and a sense of urgency.
• Organizational and multitasking abilities.
• Ability to lift, carry, push, pull, bend, twist, squat, stoop, kneel, and/or climb; the amount and frequency may vary by shift, day, month or season, and staffing.

Responsibilities

• Communicate effectively with peer leadership to support smooth handoffs between shifts.
• Perform a department survival walk and shift-to-shift handoff when the team leader or area leader is not present.
• Coordinate and drive actions to monitor and control shrink and financial business outcomes within areas of responsibility, escalating concerns to leadership as they arise.
• Champion participation in community programs and lead by example through behaviors and team member resource group engagement.
• Serve as a certified trainer for team members in the role’s span of care.
• Provide hands-on, on-the-job training and mentoring to team members.
• Serve as a subject matter expert for market programs, company pilots, and development and training programs.
• Assign department tasks to team members in partnership with the team leader and follow up to ensure completion.
• Coordinate checkout flow and maintain front-end cleanliness and standards.
• Support customer issue resolution, coaching, and labor utilization to meet service and productivity expectations.

Benefits

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth