Coordinator-Customer Service II

Baptist•Clinton, MS

20d

About The Position

The Coordinator-Customer Service serves as the first point of contact for patients and visitors and performs administrative and customer service tasks to support an efficient clinic experience. The role coordinates and directs physician-practice office activities, schedules appointments, makes reminder calls, and gathers and enters demographic and insurance information. It may include financial counseling, verifying insurance, collecting co-pays, co-insurance and past-due balances, accurate charge entry, and handling pre-certifications. The Coordinator maintains professional relationships with insurance companies and demonstrates strong public relations and communication skills.

Requirements

At least one year of experience in a physician practice or clinic.
Current knowledge of medical terminology.
Excellent customer relations skills.
Basic knowledge of Windows applications.

Nice To Haves

Collegiate or medical trade completion.
Associate degree.

Responsibilities

Verify insurance and communicate regularly with carriers and other regulatory agencies for reimbursement purposes.
Perform daily and monthly close-out procedures for internal controls and cash balancing.
Maintain working knowledge of insurance co-pays, deductibles, and workers’ compensation protocols to support accurate and compliant billing.
Promote customer satisfaction through positive and professional verbal and nonverbal communication.
Apply knowledge of corporate policies and procedures related to clinic operations.
Answer telephones, take messages, and direct messages promptly to the appropriate location or person to maintain workflow.
Seek assistance from appropriate sources when needed.
Comply with organizational policies regarding ethical business practices.
Call patients as necessary to obtain payments due or make financial arrangements for scheduled exams.
Schedule appointments; gather demographic and insurance information; and enter information into the practice management system.
Maintain organized files and records to support efficient workflow and confidentiality.
Coordinate resources to enter accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Complete assigned goals.
Make appointment reminder calls.
Perform accurate charge entry as needed.
Handle pre-certifications as needed and maintain professional working relationships with insurance companies.