Service Management Coordinator- Selikoff Centers for Occupational Health (Suffern, NY)

Mount Sinai Health Systems • New York, NY

6d • $66,482 - $72,800

About The Position

The Services Management Coordinator supports the delivery of healthcare services for patients in an assigned program area. The coordinator serves as a liaison for patient care activities and coordinates care during the patient visit and through subsequent interactions. The role also provides administrative assistance to providers, nurses, medical directors, and the medical review and case management team.

The coordinator guides patients through program benefits and care processes, coordinates follow-ups and authorizations, supports pharmacy-benefit questions and prior authorizations, and documents program plans and next steps in the electronic medical record and program systems. The position also contributes to process and service improvements and participates in pilot programs intended to improve patient engagement.

Requirements

• Bachelor’s degree or equivalent experience.
• Three years of experience in healthcare, customer service, or relevant experience.

Responsibilities

• Guide patients through care navigation and explain program benefits and what services to expect, including liaison with physicians and patient education.
• Set goals with patients and the care team, document them in the program dashboard or calendar, and track visit reminders, follow-up and specialty appointments, and authorization submissions.
• Ensure provider orders, whether internal or external, are authorized after confirming the service is covered by the patient’s benefits.
• Serve as the primary point of contact for patient pharmacy benefits and assist with prior authorizations, refill requests, preferred pharmacy confirmation, and coverage verification.
• Organize correspondence and future program plans in the electronic medical record and program benefits systems, ensuring next steps are established.
• Navigate patients between program visits and other encounters by discussing next steps and resources, facilitating review of patient concerns, and addressing coverage questions or concerns.
• Educate and communicate with patients so they understand all relevant program benefits.
• Recommend process and service improvements to enhance patient experience and participate in pilot programs to improve patient engagement.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level