Commercial HVAC Service Coordinator

FIRSTCALL MECHANICAL GROUP LLC • Asheville, NC

6d • Onsite

About The Position

FirstCall Mechanical is seeking an experienced Commercial HVAC Service Coordinator for its Asheville, North Carolina team. R&W is a commercial and industrial HVAC services company based in Asheville that partnered with FirstCall Mechanical in 2023. FirstCall provides commercial and industrial HVAC, building controls, electrical, and plumbing services and has approximately 700 employees across multiple states.

The coordinator handles customer communications, service-call creation, work-order review and correction, and scheduling and dispatching technicians. The position works primarily in an office and supports the local service team and customers. It reports to the local Branch Leader.

Requirements

• At least 1 year of dispatching experience; the posting lists 1–3+ years.
• Strong organizational and interpersonal skills and ability to work well in a team environment.
• Ability to remain patient and calm when dealing with frustrated technicians or clients.
• Geographical knowledge of the service area or map-reading skills.
• Microsoft Office Suite skills.
• Professional, friendly, and outgoing demeanor.
• Strong problem-solving skills.
• Clear, professional communication with customers, technicians, and management; active listening and patient responses to customer inquiries.
• Ability to quickly assess urgent situations, such as emergency service requests or schedule changes, and find solutions.

Nice To Haves

• Experience in HVAC or the service industry is strongly preferred.
• Experience with BuildOps.

Responsibilities

• Answer telephones and relay calls and messages.
• Communicate with customers, account managers, and technicians, and create service calls as needed.
• Review service work orders for spelling, grammar, and correctness, and rewrite them as necessary.
• Correct additional billings missed on service work orders.
• Schedule and dispatch work crews to locations according to customer requests, specifications, or needs.
• Arrange repairs by setting dates and times with customers and coordinating with others involved, including cranes, deliveries, and technician assignments.
• Determine whether a technician is the appropriate person for the customer's job.
• Support scheduling and dispatching, customer service and communication, work-order and documentation management, compliance and safety, and administrative and reporting responsibilities.

Benefits

• Competitive weekly pay.
• Medical, dental, and vision coverage, including some 100% company-paid plans.
• 401(k) retirement savings plan with a 5% match.
• Life insurance.
• Short- and long-term disability coverage.
• Up to four weeks of paid time off.
• Nine paid holidays, plus Veterans Day for veterans.
• Company-sponsored education and career advancement programs, including FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program.
• $2,500 referral bonus per referral.
• Company vehicle or allowance.
• Mobile phone or phone allowance.
• Uniforms.
• Work boot allowances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed