Service Coordinator - Seattle - Commercial HVAC
About The Position
Daikin Applied is hiring a Service Coordinator for its Seattle District Service Office in Kent, Washington. The role supports the efficient operation of a commercial HVAC service office through customer service, technician scheduling and dispatch, and administrative work. The coordinator works with the Operations team and District Manager to schedule commercial HVAC technicians for startups, repairs, warranty work, and maintenance. The position also supports service work for Data Center business and prioritizes work in critical environments. The coordinator handles customer inquiries, billing and local accounts payable/receivable tasks, work-order close-out, warranty administration, parts ordering, service-system data entry, OSHA logs, inventory coordination, and general office and customer-contact duties. The position is performed in the Seattle Service Office in Kent, WA.
Requirements
- High school diploma or GED.
- At least 2 years of related experience, preferably in mechanical, electrical, plumbing service, or a comparable industry; a bachelor's degree may be considered in lieu of work experience.
- Working knowledge of Microsoft Office Suite.
- Strong written and verbal communication skills.
- Strong organization, problem-solving, and customer service skills.
- Experience with Astea or other service-tracking software.
Nice To Haves
- Experience in the mechanical, electrical, or plumbing service field or a comparable industry.
- Experience with Astea or other service-tracking software.
Responsibilities
- Work with the Operations team and District Manager to schedule and dispatch commercial HVAC technicians for startups, repairs, warranty work, and maintenance.
- Plan and adjust technician hours for Data Center business.
- Coordinate job startups, communicate scheduling with customers, and follow up on jobs in progress or completed.
- Address customer inquiries and route technical questions to the appropriate resource.
- Invoice and bill customers.
- Perform local office accounts payable and accounts receivable functions, and follow up with customers to confirm payment.
- Ensure timely work-order close-out and receive and file associated paperwork, including purchase orders.
- Coordinate the warranty administration process.
- Order parts and track shipments.
- Enter and maintain work orders, new customer information, and technician hours for billing in the Enterprise Resource System.
- Maintain OSHA logs.
- Answer telephones, greet customers, and maintain professional and courteous customer contact.
- Organize and coordinate the inventory process.
- Prioritize work related to critical Data Center environments, using time-management skills and urgency.
Benefits
- Multiple medical insurance plan options, plus dental and vision insurance.
- 401(k) retirement plan with employer matching contributions: 100% of the first 3% of employee contributions and 50% of the next 2%.
- Company-provided life insurance, with optional employee-paid voluntary life insurance, dependent life coverage, and voluntary accident coverage.
- Short-term and long-term disability coverage.
- 88 hours of company-paid holidays.
- 120 hours of paid time off for new employees; vacation accrues monthly unless applicable law requires faster accrual.
- Paid sick time in accordance with applicable federal, state, and local law.
- Paid parental leave after 6 months of continuous service.
- Tuition reimbursement after 6 months of continuous service.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
