Customer Service Coordinator - Union, MO

VetJobs • Union, MO

20d • Onsite

About The Position

The Customer Service Coordinator supports customer service as a differentiator by making it easy for customers to do business with the organization. The role communicates effectively with customers, the sales team, and internal operations personnel, and contributes to efficient operations that meet customer needs. The position is on-site in Union, Missouri.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience with a manufacturing company.
• Experience with customer order entry systems.
• Knowledge of products and manufacturing processes, or the ability to learn them.
• Excellent communication skills.
• Personable, positive, proactive demeanor and excellent work ethic.
• Common sense and problem-solving ability.
• Ability to create and maintain customer files.
• Ability to work with a CRM portal.
• Excellent computer and organizational skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Nice To Haves

• College degree.
• Experience with the JD Edwards operating system.
• PowerPoint proficiency.

Responsibilities

• Maintain effective communication between customers and relevant internal operations and sales personnel.
• Expedite customer orders in a timely manner.
• Invoice customers promptly.
• Coordinate customer orders with the manufacturing base.
• Monitor order status and communicate relevant information to customers.
• Coordinate forecasting using feedback from customers and account managers.
• Provide the sales team and management with relevant information about customer accounts and products.
• Be available for customer communications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED