Customer Service Specialist (Union)

Chugach Government Solutions•Tampa, FL

7d•Onsite

About The Position

The Customer Service Specialist provides information and solutions in response to inquiries about products and services and to customer complaints. This is an on-site position at MacDill AFB, Florida. The role accesses databases to retrieve and record customer information, responds to inquiries and complaints, takes orders, calculates charges, processes billing and payments, handles claims, returns, refunds and exchanges, and maintains records of customer interactions and account updates. It also receives and responds to routine information inquiries and service requests using communication technologies such as telephone, email, fax, postal mail and the Internet. The position requires coordinating multiple projects, communicating effectively, completing required training, performing work in a timely and cost-effective manner, treating people professionally, following company policies and procedures, supporting the company’s safety culture, and working well under pressure. Work hours may change and may include more than 40 hours per week, weekends or holidays as necessary. Occasional travel may be required. Work is typically sedentary in an office setting, with possible independent project work involving research and preparation of briefing charts and other presentation materials.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office applications and work management software, such as NexGen IT or equivalent.
At least three years of experience with work management processes in an operations/maintenance work management environment, including identifying and coordinating emergency and unscheduled responses within established guidelines.
Ability to acquire and maintain government identification/common access card.
Ability to deal with a variety of people in a professional, courteous manner in diverse situations.
Valid state driver’s license with an acceptable driving record pertinent to the position.
Ability to pass any background checks and/or drug testing required by the contract.
U.S. citizenship.
Ability to obtain access to U.S. Government installations through the Defense Biometric Identification System (DBIDS).
Ability to obtain required government credentials.
Ability to sit for extended periods, stand, walk, talk, hear and write.
May be required to lift up to 35 pounds.

Nice To Haves

Work experience supporting a military base or civilian installation.

Responsibilities

Access databases to retrieve and record information, including customer complaints and orders.
Respond to customer complaints and inquiries.
Take orders for products or merchandise.
Calculate charges and process billing or payments.
Process customer claims, returns, refunds and exchanges.
Maintain records of customer interactions and update customer account information.
Receive, understand, provide and respond to routine informational inquiries and service requests through telephone, email, fax, postal mail, the Internet and other communication technologies.
Coordinate several projects simultaneously.
Communicate effectively orally and in writing.
Complete mandated training requirements under government and management directives.
Perform duties in a timely and cost-effective manner.
Deal professionally and courteously with a variety of people in diverse situations.
Follow company operating policies, procedures, Standard Operating Procedures and personnel policies, as well as accepted industrial practices.
Embrace and contribute to the parent company’s safety culture.
Work well under pressure.
Perform other duties as assigned.