Customer Service Specialist

German American Bank • Bloomington, IN

11d • Onsite

About The Position

As a Customer Service Specialist, you will be the first friendly person to greet clients and assist them with their banking needs. This role offers insight into banking, insurance, and wealth management as a foundation for a career in financial services.

You will work face-to-face with clients in a branch, manage a cash drawer, assist clients and team members, uncover client needs, and educate clients on German American products and services. You will verify account information and perform loan and deposit transactions, as well as guide clients by having friendly, meaningful conversations.

To thrive in this role, you must maintain confidentiality, listen closely to understand clients, and identify opportunities to better serve them and build long-lasting relationships. The company will teach you the rest.

Requirements

• Maintain confidentiality.
• Listen closely to understand customers.
• Identify opportunities to better serve customers and build long-lasting relationships.

Nice To Haves

• Bilingual or multilingual ability.
• Customer service experience.
• Cash-handling experience.

Responsibilities

• Greet clients and assist them with their banking needs.
• Work face-to-face with clients in a branch location.
• Manage a cash drawer.
• Assist clients and team members.
• Uncover client needs and educate clients on German American products and services.
• Verify account information and perform loan and deposit transactions.
• Guide clients through their needs with friendly, meaningful conversations.
• Maintain confidentiality and listen closely to understand clients.
• Identify opportunities to better serve customers and build long-lasting relationships.

Benefits

• Medical, dental, vision, short-term disability, long-term disability, and life insurance.
• 17 days of paid time off, 11 paid holidays, and bereavement leave.
• Education assistance program.
• Paid parental bonding leave.
• Wellness benefits.
• Life event coverage.
• Service awards.
• 401(k) match.
• Stock purchase plan.
• Loan discounts.
• National and local discounts on computers, vacations, phones, retail shopping, and other items.
• Free checking account and checks, and discounted bank services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed