Customer Service Specialist

German American Bank • La Grange, KY

11d • Onsite

About The Position

As a Customer Service Specialist, you will be the first friendly person to greet clients and assist them with their banking needs. The role offers insight into banking, insurance, and wealth management and can help build a foundation for a career in financial services.

You will work face-to-face with clients at a branch, manage a cash drawer, assist clients and team members, identify client needs, and educate clients about German American products and services. You will verify account information, perform loan and deposit transactions, and guide clients through friendly, meaningful conversations when they are unsure where to go next.

Success in this role requires maintaining confidentiality, listening carefully to understand clients, and identifying opportunities to serve them better and build lasting relationships. The company will teach the remaining role-specific knowledge.

Requirements

• Maintain confidentiality.
• Listen closely to understand clients.
• Identify opportunities to better serve customers and build lasting relationships.

Nice To Haves

• Bilingual or multilingual ability.
• Customer service experience.
• Cash-handling experience.

Responsibilities

• Greet clients and assist them with their banking needs at a branch.
• Manage a cash drawer.
• Assist clients and team members.
• Uncover client needs and educate clients about German American products and services.
• Verify account information.
• Perform loan and deposit transactions.
• Guide clients by engaging in friendly, meaningful conversations.
• Maintain confidentiality, listen closely, and identify opportunities to better serve customers and strengthen relationships.

Benefits

• Medical, dental, vision, short-term disability, long-term disability, and life insurance.
• 17 days of paid time off, 11 paid holidays, and bereavement leave.
• Education assistance program.
• Paid parental bonding leave.
• Wellness benefits.
• Life event coverage.
• Service awards.
• 401(k) match.
• Stock purchase plan.
• Loan discounts and other financial benefits.
• National and local discounts on computers, vacations, phones, and retail shopping.
• Free checking account, checks, and discounted bank services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed