Customer Service Specialist

Sherwin-Williams•Meridian, ID

10d

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending appropriate solutions. They resolve customer concerns, maintain knowledge of product features, uphold product and store presentation standards, and contribute to customer satisfaction and store sales goals. The position involves interacting with customers, potentially including minors, and may provide supervised or unsupervised access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
Have a valid, unrestricted driver's license.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 lbs. and occasionally up to 70 lbs.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For internal Sherwin-Williams applicants: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For internal Sherwin-Williams applicants: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Provide excellent sales service and support high customer satisfaction.
Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain precise work-order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options.
Comply with inventory-control procedures.
Suggest ways to improve sales.