Customer Service Specialist

Sherwin-Williams • Fuquay-Varina, NC

6h • Onsite

About The Position

This full-time position supports the success of Sherwin-Williams retail stores. Customer Service Specialists work with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly address customer concerns, work to ensure client satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. The role combines excellent customer service with consistent achievement of store sales goals.

The position is assigned to Store #702404 at 7439 Sunset Lake Rd, Fuquay-Varina, NC 27526. Starting pay is $17.50 per hour. Duties involve customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it conducts criminal-history reviews for business, operational, reputational, and safety reasons.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language, including Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits and flexibility intended to support health and well-being, career development, and connection. Specific benefit offerings are available through the company's benefits website and may depend on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed