Customer Service Specialist

Sherwin-Williams • Huntersville, NC

10d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by working with wholesale and retail customers to understand their needs, answer questions about products, and recommend appropriate solutions. The role involves resolving customer concerns, maintaining product knowledge and store presentation standards, delivering excellent service, and meeting store sales goals. The position is full-time, pays a starting rate of $16 per hour, and is based at Store #2923 in Huntersville, North Carolina.

The job includes customer contact, which may involve minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams has determined that criminal-history review is necessary to help protect its business, operations, reputation, customers, employees, vendors, contractors, and the general public.

Candidates may be invited to complete a digital video interview and then an in-store interview. Benefits information is available through the company’s candidate benefits resource; specific benefit eligibility and offerings depend on the applicable circumstances.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes benefits intended to support health and well-being, career development, and connection; candidates are directed to the company benefits site for details on offerings and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed