Customer Service Specialist

Sherwin-Williams • Norwalk, CT

11d • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering product questions, and recommending suitable products and solutions. They resolve customer concerns, work to maximize client satisfaction, maintain product knowledge and store presentation standards, and contribute to store sales goals. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The selected individual is expected to work at Store #705288 at 304 Main Ave., Norwalk, CT 06851. The position requires working scheduled hours that may include evenings and weekends, and handling materials weighing up to 50 pounds frequently and up to 70 pounds occasionally. Applicants must be at least 18, legally authorized to work in the country without current or future sponsorship, and hold a valid, unrestricted driver's license.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, connection, retirement, health care, and commuting; specific eligibility and offerings are available through the company's benefits information.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed