Customer Service Specialist

Sherwin-Williams•Spokane, WA

9d•Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending suitable solutions. The role focuses on delivering excellent customer service, resolving concerns, maintaining product and store standards, and consistently meeting sales goals. Duties also include processing transactions, handling and preparing merchandise, maintaining inventory and displays, and assisting with deliveries. This is a full-time position at Store #708026, 7102 N Division St, Spokane, WA 99208, paying $18.30 per hour. The company states that it will review criminal history because the role may involve contact with customers, including minors, and access to payments, electronic equipment, personal information, merchandise, and other valuables.

Requirements

Must be at least eighteen years of age.
Must be legally authorized to work in the country of employment without needing employment work visa sponsorship now or in the future.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High School diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about offered products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.

Benefits

Medical, dental, and vision coverage.
Flexible Spending Accounts (FSAs).
Disability coverage.
Security, retirement, and saving benefits.
Paid holidays, including one floating holiday; the number of holidays is stated as 0–10 throughout the calendar year for eligible full-time regular employees not covered by a collective bargaining agreement.
Vacation days and a minimum of three frontloaded paid flex days in the year of hire, prorated based on hire date.
Accrued paid sick leave for eligible Washington employees.
Paid military leave.
Paid bereavement leave.
Two weeks of paid parental leave after one year of employment, following the birth, adoption, or placement of a foster child.
A generous time-away-from-work package that includes personal leave, paid parental leave, medical leave, vacation, and holidays.