Customer Service Specialist

Sherwin-Williams • West Plains, MO

13d

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending suitable solutions. They resolve customer concerns, work to maximize client satisfaction, maintain current product knowledge, and help uphold product and store presentation standards while meeting sales goals.

The role includes customer contact, potentially with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, customers, staff, employees, vendors, contractors, and the public. The job also involves handling and moving products, stocking and cleaning, and may include assisting with deliveries.

Requirements

• Must be at least eighteen years of age.
• Must be legally authorized to work in the country of employment without needing employment work visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• Internal Sherwin-Williams candidates must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams candidates must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of rewards, benefits, and flexibility intended to support health and well-being.
• The company describes opportunities to learn, develop new skills, and grow one's contribution.
• The company describes an inclusive team and a commitment to employees' and broader communities.
• A general description of benefits is available through the company's candidate benefits site; eligibility may depend on hiring.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed