Customer Service Specialist

Mobile Communications America•Lafayette, IN

13d•Onsite

About The Position

MCA is seeking an experienced Customer Service Specialist to support its Voice (MSS) division at the Lafayette, Indiana office. The role serves as the first point of contact for visitors and customers and handles customer communications, equipment repairs, inventory, shipping and receiving, scheduling, sales and service tickets, and invoicing. The position is on-site, Monday through Friday during regular business hours, and has no direct reports. The role works inside an office and may involve frequent standing, walking, sitting, handling objects or controls, reaching, climbing stairs, bending, and reading or using a computer. Employees may occasionally move equipment weighing up to 30 pounds and frequently position themselves to maintain computers or other equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 2 years of experience in customer operations or a related field, such as scheduling/dispatch, purchasing, shipping/receiving, inventory, or sales support.
Excellent knowledge and experience using Microsoft Word, Microsoft Excel, and Outlook.
Professional spoken and written communication skills across all levels of the organization.
Ability to work in a fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
Strong organizational and administrative skills.
Detail-oriented.
Discretion and ability to appropriately handle confidential and proprietary information.
High level of integrity.
Ability to perform the stated physical duties, including occasionally moving equipment weighing up to 30 pounds.

Nice To Haves

Experience in an office setting.

Responsibilities

Serve as the first point of contact for visitors and customers; handle incoming phone calls and emails.
Log repairs in the ERP system, determine equipment warranty dates, and stage equipment for internal repair or ship it to a third-party repair depot.
Track repairs through completion and return to customers in a timely manner; file warranty claims for reimbursement when applicable.
Price tickets and prepare them for biller review.
Receive and stage products, provide tracking and updates to sales and service teams and customers, and ship products to customers.
Collect, assess, and return equipment to vendors within the allotted timeframe.
Review, maintain, and update inventory based on sales history and customer needs; perform inventory counts and rotate stock from oldest to newest.
Keep inventory assets secured and locked; add and remove equipment.
Assist in the renewal process.
Log and schedule calls and jobs for installers and technicians, import time, maintain expired events, update pricing, and prepare tickets for biller review.
Maintain and update customer contact information.
Pull and maintain WIP and other reports, including aging and open purchase orders.
Review sales and service tickets for accuracy and send invoices to customers by email or mail.
Perform other duties as assigned.