Customer Service Specialist

Sherwin-Williams•Norwalk, CT

10d•Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by working with wholesale and retail customers to determine their needs, answer questions about products, and recommend suitable solutions. They resolve customer concerns, maintain knowledge of product features, uphold product and store presentation standards, and provide excellent service while meeting sales goals. The role involves customer contact, including possible contact with minors, and access to payment methods, electronic equipment, personal information, merchandise, and other items of value. The selected candidate will work at Store #705288, 304 Main Ave., Norwalk, CT 06851.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.