Customer Service Specialist

JTEKT Column Systems North America•Bronson, MI

11d•Onsite

About The Position

The Customer Service Specialist provides support to the Production Control Manager and administrative support as needed. The position works under the manager’s direction to help produce accurate forecasts, provides schedules to departments, communicates with customers, and helps maintain inventory through timely ordering and releases. It works closely with production departments on production control issues, keeps accurate inventory records, expedites materials as needed, and analyzes MRP requirements and adjusts purchase orders accordingly. The role may negotiate with customers on matters affecting DAC performance and ratings and may approve shipment requests as the Production Control Manager’s designee. The position supervises the Human Resources Assistant and Human Resources Coordinator, providing them with training, guidance, and disciplinary action. It is based in a professional office environment and routinely uses standard office equipment. Local travel to various worksites is required. Typical hours are Monday through Friday, 7:30 a.m. to 4:30 p.m.; the position regularly requires extended hours and may require weekend work.

Requirements

High school diploma or equivalent.
Three years of experience in a production control environment.
Previous computer experience.
Excellent verbal and written communication skills.
Excellent math aptitude.
Detail-oriented.
Ability to work with others.
Able to lift 20 pounds at times.
Able to access and navigate each department at the organization’s facilities.
Local travel to various worksites is required.

Nice To Haves

An associate’s degree in production management is preferred.
Computer experience with PC and mainframe is preferred.

Responsibilities

Work under the direction of the Production Control Manager to help provide correct forecasts.
Provide departments with necessary schedules as directed by the Production Control Manager.
Communicate with customers as needed.
Maintain proper inventory levels through timely ordering and releases.
Work with production departments on production control issues to help them meet their needs efficiently.
Maintain accurate inventory records manually or by computer.
Expedite materials as required.
Analyze MRP requirements and change purchase orders accordingly.
Negotiate with customers on matters affecting DAC performance and ratings.
Approve shipment requests as the Production Control Manager’s designee.
Supervise the Human Resources Assistant and Human Resources Coordinator, providing training, guidance, and disciplinary action.
Perform other job duties as assigned by the supervisor.