Service Coordinator

Penfield Children's Center•Milwaukee, WI

20d•$45,000 - $60,000

About The Position

The Service Coordinator supports children and families enrolled in the Birth to Three Program by managing an assigned caseload and ensuring timely access to services. The role connects families with resources and supports their engagement in programs that promote children’s physical, social, and developmental well-being. As a core member of the Birth to Three Primary Coach Approach to Teaming (PCATT) model, the Service Coordinator collaborates with multidisciplinary team members to deliver individualized, family-centered services. The position reports to the Assistant Director of Birth to Three Services. The Service Coordinator provides intensive family support using coaching strategies, coordinates eligibility assessments and Individual Family Service Plan (IFSP) development and review, schedules home visits, and maintains monthly contact with families. The role helps families identify service providers, access and coordinate services, understand advocacy options, and participate in their child’s programming. It also includes accurate documentation and billing across electronic systems, communication with team members, staff support, and coordination with medical providers, social services, and community resources. The Service Coordinator supports family transitions, including transition planning and timely transition to the Local Education Agency (LEA), and may attend Individual Education Plan (IEP) meetings as a family advocate. The role follows agency, Medicaid, childcare, accreditation, and Birth to Three state and county requirements; completes required training and continuing education; and assists the agency with other duties as assigned. The full-time caseload expectation is approximately 45–55 cases, depending on program needs, and the role must meet department productivity requirements.

Requirements

Bachelor’s degree in social work, early childhood, human services, or a related field.
Two years of experience providing case management, family support, or early intervention services to children and families.
Experience facilitating or contributing to individualized family plans, such as IFSPs, IEPs, or service plans.
Experience working with multidisciplinary teams, including therapists, educators, medical providers, and social workers.
Experience conducting or coordinating developmental assessments, or working in an assessment-driven service model.
Experience maintaining documentation across multiple systems and following billing, compliance, or Medicaid-related requirements.
Strong understanding of early childhood development and family-centered practices.
Ability to apply coaching strategies that build family capacity and promote caregiver involvement.
Ability to coordinate multiple services while maintaining timelines and follow-through.
Strong communication skills with diverse families and multidisciplinary professionals.
Strong organization, documentation accuracy, and adherence to productivity expectations.
Ability to maintain composure, empathy, and reflective practice in emotionally complex situations.
Proficiency with electronic documentation systems and Microsoft Office, and ability to learn new software quickly.
Ability to move within diverse home settings, including bending, carrying materials, and navigating stairs or tight spaces.
Ability to lift or carry up to 50 pounds when supporting families with child-related equipment.
Ability to sit on the floor or at low heights during family interactions and safely transition between positions.
Reliable transportation, a valid driver’s license, and vehicle insurance for community and home visits.
Ability to travel in varied weather conditions throughout the year.

Nice To Haves

Wisconsin Social Work License.
Experience in a home-visiting program or early childhood intervention setting.
Experience supporting families with resource navigation, including medical providers, community agencies, and social services.
Experience supporting families through transitions.
Bilingual Spanish/English verbal and written skills.

Responsibilities

Work as a core member of the PCATT team with parents or guardians, therapists, social workers, and teachers to support goals in the child’s IFSP.
Provide intensive family support using coaching strategies to address families’ frustrations, concerns, and needs.
Coordinate assessments to determine a child’s eligibility for the program.
Schedule, facilitate, and participate in the development, review, and evaluation of IFSPs.
Schedule home visits as appropriate and maintain monthly contact with families on the caseload.
Help families identify service providers and facilitate access to services, coordinating and monitoring timely service delivery.
Inform parents about available advocacy services.
Complete inclusive documentation and accurate billing for work with and on behalf of families and the team, including documentation in multiple electronic systems.
Collaborate with team members and communicate promptly about issues concerning children and families.
Support the development of new and experienced staff in PCATT and coaching strategies.
Treat families of all races, religions, backgrounds, and cultures with respect and encourage their participation in their child’s programming.
Maintain an approximately 45–55 case caseload for a full-time equivalent, as determined by program needs, and meet department productivity requirements.
Coordinate with medical and other healthcare providers and locate social services and community resources in collaboration with families and the team.
Facilitate transition planning, invite families to transition planning meetings, prepare referral paperwork, and support timely transitions to the LEA.
Attend IEP meetings as a family advocate when needed.
Follow personnel, Medicaid, childcare, accreditation, and Birth to Three state and county policies and requirements.
Meet state in-service training and continuing education requirements; pursue ongoing learning and provide staff in-services as assigned.
Maintain prompt work hours and notify a supervisor about illness or absence as required.
Learn licensing and Medicaid rules related to Targeted Case Management billing and become familiar with emergency procedures.
Perform other duties as assigned; employees are encouraged to volunteer four hours per year at a Penfield activity.

Benefits

128 hours of paid time off for full-time employees, earned per pay period and usable early; one additional week after three years and another additional week after four years.
15 paid holidays in 2026, including an employee-choice holiday and winter closure from Christmas Eve through New Year’s.
Immediate 403(b) retirement enrollment, with a company match after one year of 50% of the employee contribution up to 3%.
Medical, dental, and vision insurance beginning the first of the month after 30 days.
Flexible Spending Account.
Health Savings Account or Health Reimbursement Arrangement, depending on the health plan.
Voluntary short-term and long-term disability, critical illness, and accident insurance.
Company-paid life insurance equal to twice annual salary.
Two weeks of paid parental leave.
Employee Assistance Program.