Service Advisor Jobs

About The Position

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and provide recommendations on tire and battery products, services, warranties, and fitments.
• Greet members, identify their needs, assist with purchasing and service decisions, resolve concerns, and provide professional, empathetic service.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable products and explain warranties and value.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings.
• Triage and prioritize service-bay workflow by reviewing waiting members, service queues, service requirements, and appointment priorities; make recommendations to the TBC Team Lead or Technicians as needed.
• Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment procedures, and product and service requirements, including those for TPMS.
• Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, access product and training information, and encourage team adoption of tools.
• Support and train team members, identify roadblocks, and model high-quality service and brand advocacy.
• Complete vehicle service requests and tests, operate TBC equipment properly and safely, receive and store merchandise and supplies, dispose of supplies as appropriate, and maintain required documentation.
• Operate hardware such as cash registers; process purchases, payments, returns, refunds, and exchanges according to membership and payment procedures.
• Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and complete work assignments by setting priorities, communicating progress, collaborating, responding to feedback, and adapting to change.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; serve members in a timely manner; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures to prevent shrink and comply with applicable laws; assist members with payment methods, return policies, and item locations; complete sales in a timely manner; and report complaints and shrink issues.
• Demonstrate company values by respecting individuals, building trusting relationships, mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible associates, including tuition, books, and fees for qualifying programs.
• Performance-based bonus awards.
• Potential premiums of $0.35 to $3.00 per hour in qualifying circumstances.