Customer Service Advisor (Product Support Specialist - CE Equipment)

RDO Equipment Co. • Bozeman, MT

10d • $80,000 - $100,000

About The Position

RDO Equipment Co. is hiring a Customer Service Advisor (Product Support Specialist - CE Equipment) in Bozeman. This customer-facing role supports customers across an assigned territory with equipment solutions, helping keep their operations running smoothly while contributing to business growth. The position combines customer relationship-building, sales, and technical product learning in support of heavy construction machinery, parts, and service.

The advisor partners with customers and internal teams, promotes product support solutions, and represents the company at customer sites. Equipment may occasionally be tested or operated as needed. RDO’s Mountain Construction stores support equipment from manufacturers including John Deere, WIRTGEN Group, and Topcon, serving industries such as mining, construction, and oil and gas.

Requirements

• Communicate clearly and effectively with customers and internal teams, build trust, and engage professionally.
• Demonstrate willingness and ability to learn product knowledge and basic technical information.
• Commit to excellent customer service and meeting or exceeding customer expectations.
• Represent the company positively and maintain strong working relationships with peers and leadership.
• Have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Develop and maintain long-term customer partnerships across an assigned territory.
• Promote and sell maintenance services, repair parts, extended warranties, and other product support solutions to maximize customer uptime and business performance.
• Identify customer needs and provide tailored recommendations based on knowledge of products and services.
• Represent the company on-site and occasionally test or operate equipment as needed to support customers.
• Work with internal teams, participate in meetings and training, and continue developing relevant skills and knowledge.

Benefits

• Average first-year earnings of $80,000-$100,000+, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck.
• Training and development.
• Opportunities to grow within the organization.
• Comprehensive benefits package; details are available on the company benefits page.
• Team-building events, including company BBQs and outings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed