Customer Service Advisor (Product Support Specialist - CE Equipment)

RDO Equipment Co. • Bozeman, MT

9d

About The Position

RDO Equipment Co. is seeking a Customer Service Advisor (Product Support Specialist - CE Equipment) in Bozeman. This highly visible, customer-facing role supports customers across an assigned territory with equipment solutions and contributes to business growth. The advisor builds customer relationships, promotes product support offerings, and recommends solutions that help customers keep their operations running smoothly. The role serves customers in industries such as mining, construction, and oil and gas, working with equipment from manufacturers including John Deere, WIRTGEN Group, and Topcon. It may involve occasionally testing or operating equipment on-site. RDO offers a guaranteed base salary plus commissions, a company truck, and training and development opportunities. The posting describes a dynamic, collaborative team environment with company events and a comprehensive benefits package.

Requirements

• Strong communication skills and the ability to build trust and engage effectively with customers and internal teams.
• Willingness and ability to learn product knowledge and basic technical information.
• Commitment to excellent customer service and meeting or exceeding customer expectations.
• Professionalism and ability to represent the company positively.
• Ability to maintain strong working relationships with peers and leadership.
• Valid work authorization and ability to work in the U.S. without company sponsorship.

Responsibilities

• Develop and maintain long-term partnerships with customers across an assigned territory.
• Promote and sell maintenance services, repair parts, extended warranties, and other product support solutions.
• Identify customer needs and provide tailored recommendations based on knowledge of products and services.
• Represent the company on-site, including occasionally testing or operating equipment as needed to support customers.
• Work with internal teams, participate in meetings and training, and continue developing product and job knowledge.

Benefits

• Average first-year earnings of $80,000–$100,000+, with top earners making well into six figures.
• Guaranteed base salary plus commissions.
• Company truck.
• Training and development, with opportunities to grow within the organization.
• Comprehensive benefits package.
• Team-building events such as company barbecues and outings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed