Overnight Truck Service Advisor (FT 4 Ten-hour Shifts/3 days off a week)

LV Petroleum•Albert Lea, MN

10d•Onsite

About The Position

The Truck Service Advisor provides customer service to customers regarding products sold and services provided. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter sales transactions, while helping ensure travelers return to the road safely. The advisor explains vehicle issues and needed services to customers, communicates with drivers and companies by phone, and handles payments and quotes. The position is described as overnight in the title, with a schedule of four ten-hour shifts and three days off per week. The posting also states that the position is second shift, 3 p.m.–11 p.m.; training takes place on first shift, after which the employee moves to the second-shift schedule. Weekly pay is offered.

Requirements

Good verbal, written, and communication skills.
Basic computer skills.
Ability to work night-shift hours, weekends, and some holidays, and to be available to cover a shift if needed.
Valid driver's license and reliable transportation.
No previous experience is needed.
Ability to regularly speak to and listen to customers; stand, walk, kneel, bend over, and crouch.

Nice To Haves

A dedicated individual who works well with others and is excited to be part of the team.

Responsibilities

Provide customer service about products and services, aiming to exceed customer expectations.
Maintain knowledge of the services provided and products sold.
Use professional selling and influence skills with integrity to help generate revenue.
Write, detail, and process work orders and over-the-counter transactions, including ETA work orders.
Secure purchase orders and prepare and communicate quotes to customers.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Explain vehicle issues and needed work to customers so they can understand what is required to return safely to the road.
Regularly speak by phone with drivers and companies, secure payments, and advise them about vehicle-related issues.