Overnight Truck Service Advisor (FT 4 Ten-hour Shifts/3 days off a week)

LV Petroleum•Albert Lea, MN

10d

About The Position

The Truck Service Adviser provides customer service to customers regarding the products sold and services provided. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter (OTC) transactions, with the goal of returning travelers to the road safely. The adviser learns the services and products offered, prepares and processes work orders and OTC transactions, writes ETA work orders, secures purchase orders, and prepares and communicates customer quotes. The role also involves preparing end-of-shift drops and reports, understanding payment types, explaining vehicle issues and needed work to customers, and regularly communicating by phone with drivers and companies about vehicle issues and payments. The position is listed as four ten-hour shifts with three days off per week. The description also specifies a second-shift schedule of 3 p.m. to 11 p.m.; training takes place on first shift before the employee moves to the second-shift schedule. Work may involve outdoor elements in all seasons, occasional exposure to fumes and particles, and a sometimes loud environment.

Requirements

Good verbal, written, and communication skills.
Basic computer skills.
Ability to work night-shift hours, weekends, and some holidays, and to come in if needed to cover a shift.
Valid driver's license and reliable transportation.
Ability to regularly speak to and listen to customers, and to stand, walk, kneel, bend over, and crouch.
No previous experience needed.

Nice To Haves

A dedicated individual who works well with others and is excited to be part of the team.
Strong selling skills and the ability to influence customers professionally while maintaining high integrity.
Extensive knowledge of the services provided and products sold.

Responsibilities

Provide customer service about products sold and services provided.
Write, detail, and process work orders and over-the-counter transactions.
Suggestively sell products and services and help generate revenue.
Write ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Explain vehicle issues to customers and help them understand what is needed to return vehicles to the road safely.
Communicate regularly by phone with drivers and companies to secure payments or discuss vehicle issues.
Help provide a trusting and safe service environment where customer expectations are exceeded.