Service Advisor, Goose Island ( 2nd Shift )

Lucid Motors • Chicago, IL

3d

About The Position

As a Service Advisor at Lucid, you will provide excellent customer service and ensure an exceptional client experience throughout the service process. You will greet clients, consult with technicians, document client concerns for diagnosis and repair, and explain service options, including time and cost estimates. You will track client vehicles through maintenance and repairs and ensure work meets Lucid’s quality standards before vehicles are returned.

Requirements

• 2–5 years of previous automotive experience and training in a Service Advisor or customer-facing Front of House role.
• Excellent interpersonal skills and a compassionate, patient demeanor.
• Problem-solving and creative-thinking skills.
• Ability to articulate and document details to support a smooth workflow.
• Ability to tailor explanations of automotive terminology and concepts to customers with varying levels of automotive knowledge.
• Proficiency with computer applications such as Microsoft Office and ability to learn proprietary DMS software.
• Available for full-time work, including weekends or extended hours during busy periods.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

• AA/BS in Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start-up experience and experience in related fast-paced environments.

Responsibilities

• Keep clients informed throughout the service experience, from initial contact to vehicle handover.
• Conduct comprehensive vehicle inspections and check-in processes, identifying and reporting damage or visible wear.
• Check in new vehicles and document transport damage on pre-delivery inspection vehicles, accurately noting it on the Bill of Lading and processing the documentation through internal channels.
• Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides when needed.
• Uphold the Customer Satisfaction Index KPI and work to ensure customers are delighted with service quality.
• Review and revise work orders after technicians and detailers complete their tasks, ensuring accurate documentation and time punches aligned with labor operations.
• Address and correct warranty claim rejections within the established timeframe.
• Obtain customer signatures for service authorizations and invoices through DocuSign, and collect payment for customer-pay repairs.
• Explain repair invoices to customers so they understand the completed work and confirm their concerns have been addressed.
• Greet incoming service clients, answer and direct phone calls, respond to client questions, and take messages as needed.
• Ensure completed work meets Lucid’s standards before vehicles are returned, serving as the final quality-control step.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed