Service Supervisor, Goose Island ( 2nd Shift )

Lucid Motors • Chicago, IL

3d

About The Position

The Service Supervisor (2nd Shift) assists the Service Manager with day-to-day operations at the Lucid Service Center, managing a team of service advisors, technicians, service assistants, and parts staff. The role offers managerial experience and advancement potential, with opportunities to develop across customer-facing service, technician operations, and service-center management. The Supervisor sets an example for the team, encourages continuous improvement, ensures work orders are detailed and complete, and monitors workflow to support the best possible customer experience.

Requirements

• Automotive service experience, including understanding key performance indicators such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/Turnaround Time.
• Learning agility.
• Willingness to take on more responsibility and develop toward a management position.
• Self-starter with curiosity and a desire to review processes and implement changes.
• Ability to gain knowledge of company policies, protocols, and processes.
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
• Verifiable track record of excellence in customer service.
• Willingness to assist with repairs as needed.
• Exceptional organization and ability to drive continuous improvement in a fast-moving environment.
• Excellent written and verbal communication skills and ability to work independently and collaboratively in a team environment.
• Ability to help build a world-class team from the ground up.
• Ability to analyze and interpret internal reports.
• Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
• Ability to travel as needed.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

• Associate degree or bachelor’s degree in Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
• Start-up experience and experience in related fast-paced environments.
• Previous OEM-specific EV experience and training.
• ASE certifications.
• EPA 609 certification.

Responsibilities

• Manage and develop service team members and day-to-day service business, including customer service interactions, reporting, and repairs.
• Evaluate employee performance, provide consistent feedback, and help drive results.
• Participate in selecting, training, and developing service employees, ensuring roles are filled promptly.
• Support, implement, and follow up on training; participate in meetings, workshops, and other learning opportunities.
• Ensure the team delivers a high level of customer experience and builds lasting professional relationships with clients and vendors.
• Manage team members’ timecards and schedules.
• Address client concerns and complaints promptly and professionally.
• Develop knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
• Delegate and direct service tasks as directed by the Service Manager, ensuring client vehicles are repaired and returned on time.
• Monitor employee work and provide guidance, ongoing training, and development.
• Perform quality-control checks on vehicles after repairs are completed.
• Develop a thorough understanding of Lucid Motors’ mission and the contribution of the Supervisor role.
• Assist with or perform administrative tasks.
• Resolve people and safety issues promptly and effectively in collaboration with Human Resources and appropriate teams.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed